About

Qontract is a management support system for measuring and controlling the quality performance of Manage- ment/Service contracts (relating to outsourcing management contractors and suppliers of services). It is a con- tract performance management me- thodology for quantifying contractor performance versus required service level and link to contractual clauses.
Qontract is a management support system for measuring and controlling the quality performance of Manage- ment/Service contracts (relating to outsourcing management contractors and suppliers of services). It is a con- tract performance management me- thodology for quantifying contractor performance versus required service level and link to contractual clauses.

Features

Qontract is applicable for Management/ Service Contracts that foresee service provision with qualitative criteria in the Scope of Services (service level requirements).

Each contract is modelled based on a standard set of parameters, as applicable, in line with the specifics of the contract scope.

Qontract yields a single performance indicator (CPI: Contract Performance Index) per contract which is associated with required performance thresholds vs contract terms, based on objective and tangible information that serves the particular needs of each contract owner.

Qontract is applicable for Management/ Service Contracts that foresee service provision with qualitative criteria in the Scope of Services (service level requirements).

Each contract is modelled based on a standard set of parameters, as applicable, in line with the specifics of the contract scope.

Qontract yields a single performance indicator (CPI: Contract Performance Index) per contract which is associated with required performance thresholds vs contract terms, based on objective and tangible information that serves the particular needs of each contract owner.

Qontract provides the following main functions:

  • Registers contracts and associated contractors as separate monitoring system entities.
  • Provides the set of parameters for monitoring each contract, using a combination of:
  • Audits (scheduled / checklist-based inspections) - Defines appropriate audit control points and their weight according to each contract;
  • Incidents (ad-hoc non-conformities) - Defines the penalty for breaching organisational policies and procedures;
  • Work orders (quality of execution) - Defines the weight for performing various tasks while taking into account the quality of execution;
  • Availability Compliance (SLA) or other percentile assessment (e.g. system availability) - Defines the penalty for breaching SLA or any other specific availability requirements.
  • Registers benchmark results and produces a single CPI score per contract taking into account the above criteria.
  • Supports attachment of multimedia files and location information, as evidence in cases of non-conformities (audit findings or ad-hoc incidents).
  • Supports auditors by providing audit instructions.
  • Supports asynchronous data entry from portable devices. (Wi-Fi coverage necessary only during start and end of audits)
  • Produces a variety of reports to serve the needs of contract owners or central contract management units.

Benefits

Qontract aims at maximising operational performance and the quality of the service provided. It enables organisations to manage a large number of subcontractors and con- tracts and at the same time provides a tool to quantify the required level of service and to monitor the subcontractor’s performance against it. Qontract is based on a structured analysis of service level requirements (SLAs) that yields quantification of performance in an objective, data-driven manner.

Qontract aims at maximising operational performance and the quality of the service provided. It enables organisations to manage a large number of subcontractors and con- tracts and at the same time provides a tool to quantify the required level of service and to monitor the subcontractor’s performance against it. Qontract is based on a structured analysis of service level requirements (SLAs) that yields quantification of performance in an objective, data-driven manner.

Benefits for the business unit responsible for service provision (contract owner)


  • Quantification of the required service level.
  • Common language with contractors on the attainment of required performance through regular monitoring and reporting.
  • Connection of performance evaluation with contract terms, such as penalty and termination clauses.
  • Flexible management of the quality vs. cost balance.

Benefits for the Procurement / Contract Management units

  • Clear and measurable service performance requirements.
  • Accumulation of objective supplier rating data for future evaluation.
  • Operational cost reduction through vendor effectiveness evaluation.

Turnkey Solution

Our expert contract performance team supports clients with a complete portfolio of services including:

  • Assessment of existing contracts
  • Consulting for contract engineering
  • Application parameterisation
  • Installation
  • Training
  • Maintenance and support

The Qontract Management System

Contact

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